Orders Frequently Asked Questions (FAQ)

How will I get my tickets?
We will email voucher to you that you can print and take with you to the event. This will be done after we confirm your reservation with the activity provider and secure your seats. We can also fax the vouchers to you or the hotel you are staying at. Be sure to bring your voucher and ID with you to the event.

What if I plan to attend the activity today or tomorrow?
Normally we will have processed your order in 48 hours or sooner. However, if your activity is within that time frame we can process your order much quicker to get the voucher to you.

What if I make an order through Honu Hawaii Activities but it was already booked full?
We can either reschedule you to a different date / time or issue a full refund.

How soon should I book?
There is limited space on all activities so it is best to book well in advance to ensure availability. We have a cancellation policy in place to encourage you to book as soon as possible and secure your reservations. As long as you give us at least 48 hours notice before the start of the event, we can reschedule or give you a full refund. No fees, no hassle.

What if I lose my voucher?
We can send you out a new voucher (via email, or fax) or, if you have no way of receiving a voucher, we can also fax it to the activity provider and they will be waiting for you. Please be sure to bring ID with you to the event.